Telecare – Portsmouth – Equipment, Customer Management Software & Alarm Receiving Centre

Portsmouth City Council – the 'Council' – is inviting applications from suitably qualified and experienced suppliers for the provision of Telecare Equipment, Customer Management Software (CMS) and an Alarm Receiving Centre (ARC) solution.

The elements are split into 3 specific Lots as follows:

• Lot 1 – Telecare Equipment
• Lot 2 – Customer Management Software (CMS)
• Lot 3 – Alarm Receiving Centre (ARC)

Suppliers may apply for one or any combination of the Lots with no limit to the number of Lots that may be awarded to a single supplier. The Council may subsequently allow for variant bids based upon combined Lot proposals when bids are invited from shortlisted suppliers at tender stage.

The Council is targeting to have awarded contracts for all Lots by 17th December 2021 to allow for implementation of the new CMS and ARC systems by April 2022. Installation of the new digital equipment will then follow immediately after with all existing analogue equipment to have been replaced by April 2023.

In respect of Lot 1 (Telecare Equipment) the Council will establish a multi-supplier framework agreement made up of 3-5 suppliers. The framework agreement will be for the sole use of the Council and will run for a term of 4 years. The total value of contracts let via Lot 1 over the 4 year term could range from £250k based upon current customer numbers to £600k if customer numbers increase by the amount projected.

In respect of Lots 2 (CMS) and 3 (ARC) the Council will enter into a single supplier contract which will run for a base term of 5 years extendable at the sole option of the Council on a rolling basis in increments of no less than 1 year and no more than 5 years for any single extension period. The estimated value of the contract for Lot 2 could range from £60k to £100k over 5 years and for Lot 3 could range from £125k to £190k over 5 years dependent upon whether customer numbers increase in line with projections.

The Council will run the procurement process in accordance with the 'Restricted' procedure as set out within the Public Contracts Regulations (2015) in line with the following programme:

· FTS Notice & SSQ stage issue – Thursday 28th July 2021
· SSQ return deadline – Tuesday 31st August 2021 14:00
· ITT issued to shortlisted suppliers (all Lots) – Monday 20th September 2021
· Tender return deadline (all Lots) – Friday 29th October 2021 14:00
· Award notification and start of standstill period – Monday 6th December 2021
· End of standstill period – Thursday 16th December 2021 23:59
· Award (all Lots) – Friday 17th November 2021
· Go live commencement (all Lots) – April 2022

Application is via completion and submission of a project specific Supplier Selection Questionnaire (SSQ) by the deadline stated. The SSQ documentation is accessible upon expression of interest in this InTend project.