Opportunity – TEN_592 – Procurement of a staff benefits platform (software) with the associated services including brokerage .

The Financial Ombudsman Service would like to post this open tender opportunity in order to source a supplier and award a contract for period of 4 years with an option to extend by 2 periods of 12 months each for the procurement of a staff benefits platform (software) with the associated services including brokerage .

The high level requirements are as follows (Full specification can be found in the procurement documentation ref: ITT Volume 2 – Specification):

– A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and all technical information can be found in the tender documentation.
– Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system.
– Brokering of current insured benefits
– Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information.
– Back office module to allow full and dynamic statistical reporting of benefits by Service personnel.
– Ability to download benefit selection information to support payroll operations.
– Supplier will be required to deliver a launch event(s) for the new platform.
– Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual)
– Telephone and email helpline for employees and administrators.

Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022 and a Go Live date of 01st October 2022.

Please logon to our e-procurement tool Jaggaer to access the procurement documentation in order to tender for this opportunity:

https://procurement.financial-ombudsman.org.uk/web/login.html

This tender reference number is TEN_592